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Tampa / St Petersburg Office
New York Office
Customer Success Manager
Heather Faust is the Customer Success Manager
Dustin Johnson is the Finance Manager
Vice President of Business Development
James Sherman is the Vice President of Business Development
Senior Vice President
Gus Rojo is the Senior Vice President
Brittany Birsner is the Marketing Manager
Transmission and Access Network Engineer
Ralph Angeles has over 4 years of extensive experience in a Telecommunications and Internet Service Provider industry with expertise in analysis, documentation, optimization, troubleshooting and implementation in a multi-vendor environment.
He was exposed in a different network architecture such as small into large scale enterprise environment. On his previous role at Sky Cable Corporation and Radius Telecoms as an IP Core support / L2 NOC – Lead Engineer, he was responsible in troubleshoot network performance issues, analyzing and providing overall solution; implementing new network elements and maintain operations in a large, high-volume service provider network in any corresponding changes/modifications/integration approach throughout the Regional and Core Ethernet network.
As a Juniper Network Certified Associate (JNCIA – Junos #JPR00275878) and broad hands-on experience in IOS-XR’s (ie. Cisco ASR9k series), he was responsible to integrate and perform router/switch network hardware/software upgrades; IP routing and switching strategy (routing protocol development: EVC, OSPF, MPLS, VPLS, BGP Signaling, VRRP, VRF, iBGP/eBGP, MP-BGP, etc); and IP routed network integration for WAN.
Jester Zulueta is a licensed Electronics Engineer in the Philippines with over 7 years of diversified work experience in the field of telecommunication industry expertising Mobile Telecommunications 2G/3G/4G/5G Wireless Radio Access Network, Facilities Engineering, Network Provisioning and Project Management in an Enterprise setup bringing out exceptional customer service to clients in a highly fast-paced environment.
In his current role as Transmission Access Network Engineer at Bold Business, he is responsible for doing the work scope of DPG port/equipment activations and Test and Turn Up DSLAMs. Prior to joining bold Business, he was a Corporate Provisioning Engineer (Level 2) in TPG Telecom for 2.5 years. He was also a previous Technical Solutions in Hewlett Packard Enterprise for a year and a former Facilities Engineer, Wireless RAN Engineer and Project Control Manager in Huawei Technologies for almost 4 years.
As a Cisco Certified Network Associate (CCNA #CSCO13098258), he was responsible to provisioned end-to-end Additional / Modification / Miscellaneous orders of Layer 3 / Layer 2 for various TPG Telecom products such as IP-Line, IP-VPN, E-line – E-Lan using different access methods (Telstra L2IG, AAPT ADSL2+, TPG ADSL2+, MBE, NBN, EFM, Dark Fibres – Fiber400 & Fiber1000, Metro-E, Ethernet via MetroEthernet, Telstra DA, Officewave, DC Wave, Ethernet Access ), also with BIZPHONE and SIP – Voice orders. Moreover, he became an NBN Subject Matter Expert/Escalations in NBN Provisioning.
Delmar Benavidez has been working for 7 years solid experience as a Transmission Engineer with excellent working experience in Network Operation Center, Responsible mainly in Fault Management of Transmission and conduct first line troubleshooting to assist/support Field Personnel in troubleshooting and restoration process. With 7 years in the Telecom Industry in the Philippines, he was involved in different projects that ensures network quality through fault and performance management. He is a highly adaptable, flexible professional who embraces teamwork, but also enjoys working independently with minimum supervision.
As a Transmission and Access Engineer at Bold Business, He is responsible for supporting Frontier Telecoms in provisioning DSLAMS in the US. Prior to joining Bold Business, he was a Transmission engineer under Globe Telecoms under its Network Operations Center handling both Local and International incidents that may affect its Core Network.
Bryan Cristopher Garcia has 10 years solid experience in the Telecoms Industry and is specialized in fixed and Wireless transmission. He started his career as an Engineer I (Cadetship) in one of the Major Telecommunication Service Provider in the Philippines, where he performs routine maintenance, system checks and fault isolation and timely restoration of transmission systems. He then moved up to Engineer II & III where he performs provisioning and network improvement projects.
Before joining Bold Business, He was a Senior Engineer for the Transmission O & M Team where he authors proactive solutions, system improvement and network development initiatives to address network faults and Implements networks reconfigurations and upgrades to optimize utilization of existing network elements.
He has strong first-hand experience in configuration, troubleshooting and maintenance of Transmission Equipment: SDH/PDH/SONET (ECI NMS, NPT, XDM, & BG), MSAN (Hi-X & Keymile Milegate), GPON (Fiberhome), Radio and Wireless IP (NERA, INFINET, HARRIS, RADWIN, FIRETIDE & FUJITSU). Test equipment (JDSU testers, BER tester, OTDR, Fiber Microscope, Fiber Identifier & Power meter). Has Strong knowledge and actual experience on telecommunications technologies: SDH, Wireless, MSAN, TCP/IP, LAN, WLAN, WAN technologies (PPP, Frame Relay, Metro-Ethernet).
He is now functioning as a Team Lead for Transmission Network Engineer, he is leading his team in Network Activations/Provisioning of Frontier’s Communications DSLAMs under the CAF Project.
Mark Anthony Castillo has been working in the telecom industry for almost 5 years. A Transmission and Access Network Engineer with experience in planning, commissioning, maintenance and troubleshooting of transmission and access equipment. A self motivated and a team player with the ability to influence colleagues to have positive outlook no matter the situation.
In his current role as Provisioning Engineer at Bold Business, he is responsible to support Frontier Communications for the provisioning of DSLAMS. Prior to joining Bold Business, he was a site Engineer at Etisalat. He has also held engineering position at Eastern Telecommunications.
As an experienced Transmission and Access Engineer, Mark was responsible for maintenance of the transmission facility of one of the seven emirates in the UAE. For almost four years, Mark worked for Eastern Telecommunications which is one of the major Teleco providers in the country as a Transmission and Access Network Operations Engineer responsible for monitoring and maintaining transmission facilities of various equipment such as SDH/SONET,DWDM,IP Radio,MSAN/DSLAM and GPON.
John Felix De Guzman is a Cisco Certified Network Associate (CCNA) with 7 years accumulated experience in the Telecommunications industry. A senior network engineer with experience in delivering complex products and also fault related concerns. A proven team player with the proper attitude and work ethic to excel in a high-paced environment.
In his current role as a Transmission and Access Network Engineer, he is responsible for the provisioning of DSLAMs, applying configuration changes on network elements, building management paths, and equipment Turn ups.
Prior to Bold Business, He first started his career with Imperium Technologies as an L1 Network Engineer and later moved to TPG as a Project Manager and Technical Specialist. He later applied as an Access Testing/L2 Corporate Diagnostic Engineer within the same company to level up his networking skills.
Due to this internal movement, he became an expert in Corporate Provisioning and Fault related concerns for complex products like IP-line, IP-VPN, Voice Products, and Metro Ethernet(E-Line & E-LAN) which run through Fiber(NBN, GPON, Ciena, HAN) and Copper(ADSL2+,SHDSL, EFM) networks. Responsibilities include loop line testing, CFM fault management, & RFC Testing for carrier grade services. John also performs configuration changes on managed routers/switches installed for customers as well as configuration changes on core routers, switches, and aggregates. As one of the senior engineers in the team, he performs Design Quality Assurance to ensure that the services delivered will work 100% before turning them over to our customer.
Edd Julius Tortoles has 7 years total working experience. He was a Technical Support Engineer handling one of the Wireless services of Globe Telecom. Deal with customers who are experiencing WIFI connection problem. These are the people who are connected to Starbucks’ WIFI zone and several banks in the Philippines who use wireless connection to their ATMs. To solve the issues, he modifies some settings in the modems, signal refresh on SIM cards and checks tower cell site for any outages. He worked for TPG Telecom (Australian Company) as an SME (subject matter expert) for the Access Testing Team. They installed managed and unmanaged far-end devices such as CISCO, OneAccess, HN400x DSLAM, Ciena, Huawei, etc. He taught newly hired staff and other departments on how to provision a new service and handle fault cases in case there is a problem will be encountered.
In his current role as Transmission and Access Network Engineer at Bold Business, he is responsible for DSLAM activations with the collaboration of Field technician, assigning VLANs and IP addresses of the switches connected to it and make sure that it has connectivity from the last mile to a public network.
Though CISCO certifications has expired like CCNA and CCNP Routing, he still makes sure that his career path involves in a technical environment. Currently, he is taking up firewall certifications under the Fortinet platform.
Mark Sutayco has been working in the BPO industry for almost 12 years now. He has experienced working with different international businesses such as eBay, Hilton Corporation, Morgan Stanley, just to name a few.
As a Network engineer, he is expected to work with field technicians to setup test services and confirm sites are functioning normally, test and turn-up, change support for DSLAMs for CAF2 projects, maintain all client Network systems, provision configuration on equipment and troubleshoot network or equipment issues if necessary. Prior to joining BoldBusiness, Mark has started his networking career as a Provisioning Engineer at TPG Telecom, which is an Australian telecommunications and IT company that specialises in consumer and business internet services as well as mobile telephone services. Over the span of almost 3 years, he has experienced working in several departments such as Service Assurance and Access Testing Team.
Mark is currently taking up his master’s degree in Computer Engineering specializing in Real Time Embedded System. Aside from being a technical person in the field of engineering, Mark is also knowledgeable in Web Development and Database Management System. He is also a part-time college instructor, teaching in the field of Computer Engineering and Information Technology.
Marvin Jerryl V. Villacarlos has 3 years solid experience in the Telecoms Industry and is specialized in fixed and Wireless transmission. He started his career as a Microwave Transmission Engineer where he leads his team in installation, commissioning, and testing of Ericsson and Nera IP & MW Radios. He then honed his skills in a local ISP where he was trained extensively for 6 months in all technical department of a full functioning Telco. He received an in-house and field training to these groups: Private Networks, Service, Provisioning, Network Control Center, Customer Line Installation and Maintenance, PSTN Switching, IP Networks, Facilities Planning, Customer Solutions and Project Management, Facilities and Contractor Management, Power and Aircon Group, Transmission, Network Planning Engineering & Outside Plant.
He continued his career in fixed ISP industry after his cadetship as Transmission & Access Network Operations Engineer where he is responsible for operation, maintenance, provisioning, commissioning, and installation of Transmission Network and Equipment (DWDM,SDH, PDH, MICROWAVE/IP RADIO, ADSL, MSAN,DSLAM, GPON). He Also manages their ISP’s local backhaul in Nasugbu where he coordinated all issues and concerns to their international Peering and Uplinks on SMW3, APCN2 & SJC wet Segment of the Philippines.
Now, in his current role as a Team Lead Transmission Network Engineer, he is leading his team in Network Activations/Provisioning of Frontier’s Communications DSLAMs under the CAF Project.
Full Stack Web Developer/ Business Analyst
Joan Kadibhai is the Customer Success ManagEr
Manuel, or “Wacks”, is a digital marketing specialist handling SEM, PPC and social media marketing across multiple platforms. Well-rounded, with 15 years of experience in sales, marketing, and B2B account management handling large corporate accounts, Wacks previously worked for Google, Dell, Synnex, and Thomson Reuters – all of whom honed his skills in advertising. He works on all phases of projects, from planning to development and execution of digital programs and campaigns.
Director of Business Excellence
Management, Project Management, and Service Delivery Operations experience in Retail, Healthcare, Network Services, and Communications Media and Technology industry.
Melvin is an electronics engineer with a Master’s Degree in Business Administration. He has worked with teams across geographies and helped clients achieve business outcomes with over $20M+ savings through Business Transformation initiatives including Digitization, Cost-to-Serve, Agile Services, Process Improvement, Lean Six Sigma, and Delivery Operations Maturity.
Director of Operations
Dennis Guzman has over 20 years of experience in consulting and ICT (Information Communication Technology) environments, engineering design & project management, mobility, telecommunication / core network & implementation. He has handled various projects from services, consultant, IT infrastructure to escalation control (incident / problem manager) & quality.
In his current role as Director of Operations, he is responsible for the planning, building and managing of a world class operation center. Prior to joining Bold Business, he was a Program/Project Manager for Globe Telecom Inc., which is the leading telecom company in the Philippines. He also held various Project Management & Engineering positions for companies such as Verizon, Huawei and Cisco.
As a Licensed Electronics & Communications Engineer and a Project Management Professional (PMI # 1715851), he was responsible for handling all aspects of complex, large scale technical projects serving Top 500 enterprise customers in the Philippines. Dennis brings extensive program/project, consultant, technical & operations experience to the Bold Business Team.
Senior Client Advisor
Eric Rossborough is the Senior Client Advisor
Content Editor in Bold Business
VP of Business Development
Kris is a sales executive with over 10 years of experience in the telecommunications and IT industries. He began his career with AT&T managing mid-market and enterprise clients within AT&T’s Corporate Business Solutions sales division. Before coming to Bold Business, Kris was VP of Channel Sales for a Managed Services Provider based out of Tampa, Florida. He is a proven sales leader with direct and channel sales experience. He has a passion for relationship building, account management and helping clients solve business problems. He has successfully helped launch strategic partner programs while coordinating efforts between sales, marketing and operation teams collectively.
Kris is a born-and-raised Floridian who enjoys spending time at the beach and traveling with his wife and son. He is a proud alumnus of the University of Florida. Go Gators!
Special Projects & Executive Assistant to the CEO
Special Projects & Executive Assistant to the CEO in Bold Business
Senior Manager in Bold Business
Finance Associate in Bold Business
SVP of Client Services
Mike Strobo has over 25 years of experience in telecom and large enterprise environments. A senior executive with experience in delivering complex projects spanning design, implementation and support. A proven leader with the ability to organize and motivate teams in the delivery of outstanding customer service.
In his current role as Senior Vice President at Bold Business, he is responsible for delivery of all client services. Through his leadership, customers receive value and quality in the delivery of every service. Prior to joining Bold Business, he was an Engagement Manager for IPsoft servicing Cisco globally. He has also held engineering positions at Butler, Verizon and in the Department of Defense.
As a Cisco Certified Internetworking Expert (CCIE #2712), Mike was responsible for complex network designs for Bank of America, VISA USA, Phillip Morris, Blackrock, Siemens, Lowes, Dow Jones, and American Express, to name a few. For 9 years, Mike worked for Butler International as a solutions architect responsible for developing customer solutions ranging from network designs to IP video surveillance. Mike brings extensive network and product development experience to the Bold Business team.
Lizzie has 15 years of technical & marketing expertise in Cybersecurity, TV, Radio, Advertising & Digital Strategy with IAC/InterActiveCorp, Knowbe4, Tallgrass Technologies, Hearst & Cumulus Media. She has also served as the VP of Marketing for the ABWA (American Business Women’s Association) which has more than 12,000 members to date nationwide. Besides having a Master of Arts in Communication & Leadership she is also Cisco, Vmware, Microsoft & HP certified with a speciality in Infosec. She consistently delivers her own “Marketing Mix of 4 P’s” to clients, partners & all people in general: Passion*Promise*Personality*Persistence. She strives to provide excellence, integrity, honesty, results, respect & servant leadership to the community.
CEO and Publisher
Ed has managed over $6 billion dollars of client engagements in over 40 countries during his career. Prior to Bold Business, Ed served as Chairman and CEO of publicly traded Butler International for 23 years. Butler served a wide array of industries worldwide with many sophisticated turnkey assignments. A prolific writer and commentator, he also served as the publisher of Chief Executive Magazines, and has written for the Wall Street Journal, Forbes and many more media outlets. He has also appeared on CNBC, Fox, MSNBC and other venues. Ed is a graduate from Columbia University with a Masters in Economics.
Senior Program Manager
Joined Bold Business as a Senior Program Manager with over 20+ years in the Telecommunications industry as a Project Manager, including expertise in Program Management, Process Re-Engineering, process and procedure implementation and development. Having worked as a senior project manager for companies such as GTE, Verizon, & Frontier, Greg was a key contributor on numerous enterprise customer projects including several hospitals, health care centers, and the state of Illinois.
SVP of Business Operations
James Hummer has 12-years of experience leading the launch and development of new operational business units and organizations. As a business leader, he has successfully guided teams through the design, implementation, and scaling of mission critical programs. He has a proven track record of maximizing organizational impact through the development of best-in-class teams and implementation of scalable operations.
As SVP of Business Operations at Bold Business, James is responsible for directing Finance, HR, Recruiting, and Philippines office administration. Internally, James leads cross-functional teams in support of business development, client service, and client satisfaction organizations. Externally, he collaborates regularly with clients to streamline communication, improve reporting processes, and implement new tools to increase visibility.
Previously, James was a consultant based in New York City where he engaged various growth stage companies to improve their business strategy and organization. Key projects include: leading the creation of a national outbound call center; developing and launching a data-integration joint venture with a publicly traded fortune 500 company; reorganizing an operationally complex, federally regulated, organization for a national health insurer. Prior, James successfully founded an advertising technology company and licensed the software in 2014.
He received a bachelor’s degree in Mechanical Engineering from Boston University.
Master Security Consultant
Barry Rein has worked in the information security field for over 20 years, consulting in NIST, HIPAA/ACA, and ISO risk assessments, analysis and compliance, as well as standards-based security policy and procedure development. Barry has held the CISSP certification since 2003 and achieved the CCSP cloud security certification in 2016. He also holds a master’s degree in electrical engineering from the University of Southern California. Barry has experience in risk assessments, privacy, risk, audit, security metrics & security delivery models.
Most recently Barry worked with a state health agency on an ongoing engagement to help the agency meet Center for Medicare and Medicaid Services (CMS) security policy requirements by performing system security plan (SSP) assessments. With the agency’s legal staff, he wrote CMS-compliant privacy policies.
Other positions Barry held before Bold Business include working as a senior security consultant performing risk assessments at client organizations; security analyst for the health department at a large US county government; and security analyst at a large automobile manufacturer.
Earlier in his career Barry worked at NASA’s Jet Propulsion Laboratory (JPL) as a power systems analyst on the Galileo spacecraft mission to Jupiter. His background also includes working for TennCare, BT, KPMG and Toyota.
Steven Weigelt is an experienced cybersecurity consultant with Bold Business with over ten years’ experience in risk, compliance, architecture and security. He has a successful track record in taking on challenging assignments and delivering high quality results. Steven is recognized as a customer-focused problem solver, diligent leader, and resourceful team player.
As a security architect at DXC’s Security Advisory Services, Steven led and participated in consulting engagements, providing leadership, risk management advice, development, and architectural guidance for multiple clients in many industries, including insurance, healthcare, oil and gas, transportation and information technology.
In security architecture engagements, Steven has been responsible for creating roadmaps, architectural diagrams, solution design and advisement to ensure management of risk and compliance.
Steven has also performed multiple compliance audits, including PCI DSS, ISO 27001 and 27002, NIST 800 Series and MARS-E. He has written and provided reports and roadmaps to address assessment findings and worked closely with clients to resolve and mitigate security and compliance gaps.
In the area of security operations, Steven has provided training and development of operational standards based on best practices and industry standards. He has created standards, procedures, incident response plans and performed table-top exercises.
In addition to his work experience at DXC, Steven previously worked at the AAA Insurance Exchange, and is a certified Ethical Hacker with a Certificate of Cloud Security Knowledge.
Shane Morris brings to Bold Business over two decades of information security experience. Shane is a highly skilled, experienced, educated, and certified information security professional. He has extensive experience in multiple information security domains and has designed and implemented security solutions to protect the information assets and critical data of multiple clients and organizations. His work experience includes Colorado Spring Utilities, Security Horizon Inc, HP and DXC.
As an experienced security professional, Shane has a proven track record for providing right sized, vendor-agnostic security solutions to reduce overall organizational risk while meeting client needs and requirements. Shane’s security experience enables him to review existing security environments to identify potential security deficiencies, threats, or events that could potentially impact the overall security posture of the organization and be able to determine appropriate responses.
Shane’s unique combination of security experience, knowledge, education, management skills along with his technical expertise enables him to effectively manage all aspects of security related projects to include Security Architecture, Governance, Risk Management, Vulnerability Management, Organizational and Technical Assessments, Compliance, Security Program Development and Implementation, Security Training, and Capability Maturity Model (CMM) Assessments.
Among the many certifications Shane holds are CISSP, CISM, CISA, CGEIT, and PCIP.
Eva Kuiper brings to Bold Business over twenty years of experience in information security, ten of those as a member of a Fortune 50 Information Security organization. During that time, she was a member of the team that redesigned the overall security program and developed the program’s security strategies as well as methodologies for risk assessments. As part of the governance review team she developed security policies and procedures and managed the policy exception program. She helped set up the PCI Compliance Program and served as a PCI Internal Security Assessor (ISA). She was also the Team Lead for Mergers and Acquisitions security due diligence activities and vendor security assessments as well as internal security consulting. She also has extensive client consulting experience in governance, risk and compliance. Most recently, Eva has been engaged in security consulting in the Healthcare industry and well as serving as technical lead for a Risk and Compliance Management security consulting practice.
Eva has deep familiarity with security standards, having served as a company voting member in the ISO SC27 security committee and as co-editor for ISO/IEC 27001:2005 and 27004:2009. In addition to SC27, she was an active participant in the US national body ad hoc committee for Cloud Security. Eva also participates in the Open Group Security Forum, specifically in the risk management strategy group for Open FAIR, and is a member of various local security organizations, including the Seattle Cloud Security Alliance chapter.
Eva has served as a member of Hewlett-Packard’s internal Global Cyber Security team and has also provided consultative engagements to TennCare.
Senior Manager Engineering and Solutions
David joins Bold Business with over 15 years of communications project management experience, developing and managing complex network engineering and operational projects. David was previously Director of Operations at Velex where he managed teams of field techs, oversaw key deployments, and organized company financial models. Prior to this role, he has undertaken several senior project management positions at several large communications companies where he held financial, consultative as well as operational responsibilities. David has a Bachelor’s Degree in Business Administration and Project Management from Colorado Technical University.
Chief Security Solutions Consultant
Matt has led security operations teams as well as governance, risk, and compliance organizations. He has over 20 years experience architecting and building out cybersecurity solutions and services for both large and small enterprises as well as implementing security frameworks such as NIST and ISO.
Matt’s accomplishments include implementing risk-based IT security strategies and developing enterprise-scale security solutions and strategies. Matt takes a pragmatic approach to security, helping clients identify and successfully manage vulnerabilities, threats, risks, and compliance requirements on time and within budget. He has led compliance engagements for PCI, HIPAA, and SOX, among others.
Matt graduated from Texas A&M University with a BS in Computer Science and later received a MS in Technology Management from the University of Texas at San Antonio. Before becoming a consultant Matt was the IT Director for a five-hospital healthcare system in Texas.
Bob is a sales and operations executive with a successful career spanning over 20 years in the technology industry specializing in telecommunications. His longstanding career began at Butler International, Inc. where he consistently ranked in the highest levels of the sales organization. Bob then moved rapidly through the ranks at Comforce Telecom, Inc. filling roles as senior director, managing director, and national sales manager, responsible for strategically planning and executing sales strategies. He developed the vital skill to secure relationships with Fortune 500 executives. His broad experience has positioned him as trainer and mentor to sales teams.
George Georgiou has a 30-year track record as a preeminent leader of professional, customer-centric organizations and as a communications industry expert. A senior executive with experience managing global business units with substantial P&L’s. A sales oriented leader with vast experience in building and maintaining organizational stability and performing to beyond expectations. A proven growth specialist with ability to analyze opportunity, transition, build and / or re-organize as needed, passionately communicate mission, energize organization and lead by example.
In his current role as Senior Vice President, he is responsible for all Telecom clients and associated revenues along with service delivery. He has helped clients overcome some difficult technological challenges such as national network integration and migration to current generation designs and architectures. As a consultant to clients, he brings substantial insight in all areas of communication technologies.
Prior to joining Bold Business, he was Senior Vice President at Butler International where he had global responsibility for the Communications Industry Group. In addition, he has held senior management positions at Sprint, Harris Corporation and 2Wire.